Meta’s Business AI is free. Why pay for this?
Because the reply is the easy part. Meta’s agent can answer a question, but it cannot check your ERP for a real order status, create a record your staff can work from, route a conversation to a person when it matters, or show you what happened last month. MiniManager is the operating layer around the agent, not a replacement for it.
Do I need a developer to set this up?
Not for the managed setup. Connecting WhatsApp runs through Meta’s own embedded signup, and the knowledge base is filled in through forms. You only need technical help if you are wiring up a custom REST connector to in-house software — and even then, only to point us at the right endpoints.
How fast do credits actually burn?
Different work costs different amounts: a simple reply is cheap, processing a large document or making a connector write costs more. Your dashboard breaks usage down by category so the balance is never a mystery, and you can set an auto top-up threshold rather than watching it.
What happens if my Shopify or ERP goes down?
The customer does not get a broken conversation. Write actions such as placing an order go into a retry queue with an idempotency key, so the action is retried when your system comes back — without any risk of creating it twice. If it still fails after its retries, your team is alerted so a real person can follow up.
Which systems can you connect to?
Shopify, WooCommerce, ERPNext and Zoho have dedicated adapters. Anything else with an HTTP API connects through the generic REST connector, where you map each agent action to your own endpoints and fields.
Is my data separated from other businesses?
Yes. Every business gets its own tenant and its own subdomain, and isolation is enforced at the database query layer rather than only in the interface. Connector credentials are stored encrypted, can be rotated, and every use is written to an audit log.