Deleting your data

Disconnecting a channel

If you only want to stop MiniManager using a connected WhatsApp, Instagram or Messenger account, you do not need to delete anything else.

Sign in, open Settings, then Channels, and choose Disconnect on the channel. The access token Meta issued for that account is deleted from our systems immediately, and we stop sending and receiving messages on it. Your account on Meta is unaffected and stays yours.

Deleting a connector

Connector credentials for external systems such as Shopify or ERPNext are deleted the moment you remove the connector in Settings. Records that were already created from that connector remain in your account until you delete them.

Deleting your whole account

To delete your MiniManager account and everything in it, send a request from the email address registered on the account to [email protected] with the subject "Delete my account".

Include your business name and the workspace address you use to sign in, so we can identify the right account. We will confirm the request before acting on it, because deletion cannot be undone.

What gets deleted, and when

Once you confirm, we begin deletion immediately and complete it within 90 days.

• Deleted immediately: channel access tokens, connector credentials, and active sessions.
• Deleted within 90 days: your account, business profile, agent configuration, knowledge base, conversations, orders and appointments.
• Retained: billing and invoice records, for the period Indian tax law requires us to keep them. These contain transaction records, not conversation content.

Data belonging to your customers

Conversations held with your customers belong to your business. If one of your customers asks you to delete their data, you can remove the conversation and the records created from it inside the platform, and we will assist you if the request needs more than that.

If a customer contacts us directly, we will refer them to the business they messaged, because that business — not MiniManager — is the party responsible for their data.

Deleting data held by Meta

Deleting your MiniManager account does not delete anything held by Meta. Your WhatsApp Business Account, phone number, Facebook Page and Instagram account remain under your control and are managed from Meta Business Settings.

To remove MiniManager's access on Meta's side as well, open Business Settings on Meta, find MiniManager under connected apps, and remove it.

Questions

Anything about deletion that is not answered here can be sent to [email protected] and we will reply within 30 days.