Refunds and credits

How credits work

MiniManager is prepaid. You buy credits, and credits are spent only when the platform performs metered work for you — an agent reply, a connector call, knowledge processing, and similar operations.

Different operations consume different numbers of credits, and your usage breakdown shows where they went.

Unused credits

Credits you have bought but not yet spent are refundable only under defined circumstances. If you believe your situation qualifies, contact us with your account details and we will review it.

Consumed credits

Credits that have already been spent are generally non-refundable. Once an operation runs, third-party AI and messaging costs have usually already been incurred on your behalf, and those cannot be recovered.

Failed operations are returned automatically

You are not charged for work MiniManager failed to deliver. Where the platform reserves credits for an operation and that operation permanently fails, the reserved credits are returned to your balance automatically — you do not need to ask.

• A connector write is attempted and 5 credits are reserved.
• The operation exhausts its retries and permanently fails.
• The 5 reserved credits are returned to your balance.

Credit expiry

Credits remain available while your account remains active. We do not run short expiry windows on credits you have paid for.

A long inactivity policy applies to dormant accounts, and the specific terms of that policy are set out in the Terms of Service.

How to raise a refund request

Write to us from the email address on the account, including your workspace address and the approximate date of the purchase in question. We will confirm receipt and tell you what happens next.